Privacy Policy

Effective Date: 18/01/2025
Company Name: Ciphers (CodeWeavers Technologies Private Limited)
Registered Office: VO-824, WeWork Vaswani Chambers, 1st Floor, 264-265, Dr Annie Besant Rd, Municipal Colony, Worli Shivaji Nagar, Worli, Mumbai, Maharashtra 400030, India.
Email: business@ciphers.tech

1. Introduction

Your privacy is important to us. This Privacy Policy outlines how Ciphers (“we”, “our”, “us”) collects, uses, and protects the personal data of users in India who access our website, products, or services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a. Personal Information

Provided by you when interacting with us:

• Name, email ID, phone number

• Company name and role

• Billing details, GSTIN (if applicable)

• Support queries, service requests

b. Device & Usage Information

Automatically collected via analytics tools and logs:

• IP address, browser type, OS, device info

• Time spent, pages visited, referral source

c. Cookies & Tracking

We use cookies and similar technologies to:

• Understand usage patterns

• Improve user experience

• Remember preferences

You may disable cookies in your browser settings, though this may impact site functionality.

3. How We Use Your Information

We use the collected data for:

• Providing and maintaining services

• Raising and managing invoices

• Responding to inquiries and support requests

• Improving site and service performance

• Complying with legal and regulatory obligations

We do not sell or rent your data to third parties.

4. Payment & Financial Data

We collect billing-related information as part of invoicing.
All online payments are processed securely through RBI-approved payment aggregators (e.g., Razorpay, Cashfree).
We do not store or process your card or banking details directly.

5. Data Sharing

We may share your data with:

• Cloud infrastructure providers (e.g., hosting, backups)

• Payment processors and CA/accounting teams

• Legal/regulatory bodies when required under Indian law

• Internal staff or contractors for business operations

All data sharing is limited, purpose-driven, and secured via confidentiality obligations.

6. Data Security

We apply industry-standard security practices to protect your information, including:

• HTTPS encryption

• Secure access controls

• Regular backups and monitoring

Despite best efforts, no method is fully immune to cyber threats. We encourage responsible sharing.

7. Your Rights (Under Indian Law)

As a user in India, you have the right to:

• Access your data

• Request correction of inaccurate data

• Request deletion (if legally permissible)

• Withdraw consent for non-essential communication

To exercise your rights, contact us at business@ciphers.tech.

8. Data Retention

We retain data only as long as necessary to:

• Provide our services

• Comply with legal/accounting requirements (such as Indian tax laws)

When no longer needed, we securely delete or anonymize your data.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors. If you believe we have unintentionally collected such data, please notify us for deletion.

10. Changes to This Policy

We may update this policy to reflect legal or operational changes.
The revised policy will be posted here with an updated Effective Date.
We recommend reviewing this page periodically.

11. Contact Us

For questions, concerns, or data-related requests, contact:

Ciphers (CodeWeavers Technologies Private Limited)
📧 Email: business@ciphers.tech
🏢 Address: VO-824, WeWork Vaswani Chambers, 1st Floor, 264-265, Dr Annie Besant Rd, Municipal Colony, Worli Shivaji Nagar, Worli, Mumbai, Maharashtra 400030, India.